Voice Technology in Healthcare:

Leveraging Voice to Enhance Patient and Provider Experiences

David Metcalf, PhD
Teri Fisher, MSc, MD
Sandhya Pruthi, MD
Harry Pappas

Voice Technology in Healthcare Book Mockup
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Meet The Authors

David Metcalf, PhD

Dr. Metcalf is Director of the Mixed Emerging Technology Integration Lab (METIL) at UCF’s Institute for Simulation and Training. He has experience in web-based and mobile technologies converging to enable learning and health care.

Teri Fisher

Teri Fisher, MSc, MD

Dr. Teri Fisher is a physician and Clinical Assistant Professor at the University of British Columbia. He is an experienced TEDx and keynote speaker, educator, consultant, and podcaster on the topics of voice technology, healthcare, education and marketing. He is the founder and host of “Voice First Health”.

Sandhya Pruthi, MD

Dr. Pruthi is a physician and professor of medicine at the Mayo Clinic. She originally was a medical reviewer of health content and later assumed responsibilities as Chief Medical Editor.

Harry Pappas IHA

Harry Pappas

Harry Pappas is the founder & CEO of the Intelligent Health Association. He is a technology centric professional with expertise in 3D printing, Auto-ID, Biometrics, BLE, Lo Ran, NFC, Robotics, RFID, RTLS, and wireless technologies.

Meet The Art Director / Production Editor

Michael Eakins

Michael Eakins, MFA

Michael Eakins is the Creative Lead of the Mixed Emerging Technology Integration Lab (METIL) at the Institute for Simulation & Training. Michael has produced a wide variety of digital and print publications across multiple industries such as education, industry, and academia.

Meet The Contributing Authors

We have assembled over 30 of the world experts in voice technology and healthcare as chapter contributors to this book. Here is a list of these contributing authors (in the order in which they appear in the book).

Hear more from the authors from the live virtual launch event!

Hear from the Authors

Ilana Meir

Ilana Meir

Audrey Arbeeny

Audrey Arbeeny

Nathan Treloar

Stuart Patterson

David Kemp

David Kemp

Rupal Patel Vocal ID

Rupal Patel

Anne Weiler WellPepper

Anne Weiler

Devin Nadar Elm

Devin Nadar

Robin Christopherson

Robin Christopherson

Bruce Wallace

Bruce Wallace

Frank Knoefel

Frank Knoefel

Timon LeDain Macadamian

Timon LeDain

Steve Szoczei Macadamian

Steve Szoczei

Geoff Parker Macadamian

Geoff Parker

Ed Sarfeld Macadamian

Ed Sarfeld

Lee Engfer Mayo Clinic

Lee Engfer

Joyce Even Mayo Clinic

Joyce Even

Paula Marlow Limbeck Mayo Clinic

Paula Marlow Limbeck

John Jay Maxwell Mayo Clinic

Jay Maxwell

Jennifer Warner Mayo Clinic

Jennifer Warner

Matthew P M Cybulsky Ionia

Matthew Cybulsky

Heather Deixler

Heather Deixler

Bianca Phillips

Bianca Phillips

Harjinder Sandhu Saykara

Harjinder Sandhu

Yaa Kumah-Crystal Vanderbilt

Yaa Kumah-Crystal

Dan Albert Vanderbilt

Dan Albert

Neel Desai Med Flash Go

Neel Desai

Taylor Brana Happy Doc Podcast

Taylor Brana

Michelle Wan

Michelle Wan

Ed Chung BioBright

Ed Chung

Jim Schwoebel NeuroLex

Jim Schwoebel

Suraj Kapa Mayo Clinic

Suraj Kapa

Table of Contents

1. The Opportunity for Voice in Healthcare

2. Increasing the Effectiveness of Voice Interactions through Design

3. The Science Behind Sonic Branding: How Audio Can Create Better Patient, Caregiver, and Healthcare Provider Outcomes

4. Secure Voice

5. Automated, Virtual Caregiving using Voice-First Services: Proactive, Personalized, Wholistic, 24×7 and Affordable

6. Voice and Wearables

7. Synthetic Voices For Healthcare Applications

8. Voice First Health Interview: A Diabetes Care Plan

9. Voice First Health Interview: Alexa Skills for Pediatrics

10. The Rapid Rise of Voice Technology – And Its Awesome Power to Empower

11. An Overview of Voice Technology in Healthcare

12. Mayo Clinic: Patient-Centered, Innovation-Driven

13. Voice First Health Interview: Voice Technology for Behavioral Changes

14. The Laws of Voice

15. Voice First Health Interview: Medical Documentation in the Voice First Era

16. Voice First Health Interview: An Electronic Health Record Voice Assistant

17. The Power of Voice in Western Medical Education

18. Voice First Health Interview: Voice Technology for Educational Simulations

19. Voice Control of Medical Hardware

20. Voice First Health Interview: Voice Applications with Dr. David Metcalf of METIL

21. Voice First Health Interview: Vocal Biomarkers and the Voice Genome Project

22. Artificial Intelligence and Voice Analysis: Potential for Disease Identification and Monitoring

23. Roundtable Discussion with David Metcalf, Teri Fisher, and Sandhya Pruthi

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Discover The Future of Voice in Healthcare

The landmark publication at the intersection of Voice and Healthcare… coming to HIMSS March 2020

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“Our ability to communicate through the spoken word, and the relationship to technology and healthcare, is the basis for this entire book.”

Dr Teri Fisher

Section 1:

An Introduction to Voice Technology

Four fundamental chapters that introduce the key concepts of voice technology in healthcare.

Section 2:

Voice Technology & the Patient Experience

Seven chapters that examine the possibilities of voice technology from the patients’ perspective.

Section 3:

Voice Technology & the Provider Experience

Eight chapters that describe how voice technology will transform the way providers care for their patients.

Section 4:

Voice Technology and the Future of Healthcare

Four final chapters with a look to the exciting future of voice technology in healthcare.

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